Privacy Policy

Regeneris Therapy values your privacy and is committed to protecting your personal data in accordance with Mexico's LFPDPPP, its Regulations, and applicable INAI guidelines.

01Who is responsible for your data

The party responsible (responsable) for the processing of your personal data is Regeneris Therapy, a regenerative medicine clinic operating in Cancún, Quintana Roo, México under a health notice (aviso de funcionamiento) before COFEPRIS.

Address: Plaza San Francisco, Av. Tulum, SM 10, MZ 5, Local 2, Cancún, Quintana Roo, C.P. 77500, México
Email: info@regeneristherapy.com
Phone / WhatsApp: +52 998 616 0110

02Personal data we collect

Through our website, contact form, email, and WhatsApp we may collect the following categories of personal data:

• Identification data: first name and last name.
• Contact data: email address, phone number, country or city of residence.
• Information you voluntarily share in the message field of our contact form or in WhatsApp conversations, which may include general health-related information you choose to describe.
• Technical data automatically collected by our infrastructure provider, such as IP address, browser type, and basic usage statistics.

We do not knowingly collect data from minors without parental authorization, nor do we request sensitive financial data (bank accounts, credit cards) through this website.

03Purposes of processing

Primary purposes (necessary to provide the service you request):

• Respond to inquiries received through the contact form, email, or WhatsApp.
• Schedule, confirm, and follow up on medical consultations.
• Provide information about our regenerative medicine services.
• Coordinate logistics for patients traveling from abroad.
• Comply with legal, accounting, and health-authority obligations.

Secondary purposes (not necessary for the primary service):

• Send occasional informational or promotional communications.
• Perform aggregate, non-identifying usage analytics to improve the website.

You may object to the secondary purposes at any time by writing to info@regeneristherapy.com. Your refusal will not affect the primary services we provide to you.

04Legal basis

Processing of your personal data is based on the consent you grant by submitting our contact form or initiating a conversation with us, and on the legitimate interest of Regeneris Therapy in responding to your inquiry and delivering the services you request, all within the framework of the LFPDPPP.

05Who we share your data with

We do not sell, rent, or trade your personal data. We may share it only with:

• Internal medical and administrative staff of Regeneris Therapy who need it to respond to your request.
• Technology service providers acting as data processors (encargados), such as our email delivery provider (Resend) and our website infrastructure provider (Cloudflare). These providers are bound to process data only on our instructions.
• Competent authorities when legally required, including health authorities such as COFEPRIS.

06International data transfers

Some of our processors (for example, Resend for transactional email delivery and Cloudflare for hosting and analytics) are established in the United States of America. By using our website and contact channels you acknowledge and consent to the international transfer of your data for the strict purpose of delivering the requested service, with contractual safeguards in place.

07Your ARCO rights

Under the LFPDPPP you have the right to Access your data, Rectify it when inaccurate, request its Cancellation when you consider it is no longer necessary, and Object to specific processing (ARCO rights). You may also revoke the consent you have granted.

To exercise these rights, send a written request to info@regeneristherapy.com including: your full name, reliable means to respond to you, a clear description of the rights you wish to exercise, and any documents that support your request. We will respond within the legal timeframes established by the LFPDPPP.

08Data retention

We retain personal data only for as long as necessary to fulfill the purposes described above, to comply with our legal obligations, or until you revoke your consent, whichever happens first. After that, data is deleted or anonymized.

09Cookies and analytics

Our website uses strictly necessary cookies and privacy-friendly analytics provided by Cloudflare to understand aggregate traffic patterns. We do not run third-party advertising trackers, and we do not build personal profiles for marketing purposes. You can control cookies through your browser settings at any time.

10Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, in line with the LFPDPPP.

11Changes to this privacy notice

We may update this privacy notice to reflect changes in our services or the applicable legal framework. The current version will always be available at this URL, and we will indicate the date of the last update at the top of the page.

12Acceptance

By using our website, submitting our contact form, or contacting us through the channels listed above, you acknowledge that you have read and understood this privacy notice. For any question about this document or to exercise your ARCO rights, please contact us at info@regeneristherapy.com.